Return Policy

1. Overview

This Return Policy outlines the terms and conditions under which customers of EazyCRM may request refunds, cancellations, or adjustments to their subscription or purchase. By using EazyCRM, you agree to this Return Policy in full.

2. Eligibility for Refunds

We offer refunds in specific cases where:

• The product/service did not function as advertised and our support team was unable to resolve the issue within a reasonable timeframe.
• You cancel your subscription within the applicable refund period, as outlined in Section 3.
• You were charged in error or for services you did not authorize.

Note: Refunds are not available for:

• Services already consumed in full.
• Setup fees, onboarding fees, or customization work.
• Any third-party costs incurred on your behalf.

3. Refund Periods

• Monthly Subscriptions: Refund requests must be made within 7 days of the original purchase or renewal date.
• Annual Subscriptions: Refund requests must be made within 14 days of the original purchase or renewal date.
• One-Time Purchases: Refund requests must be made within 7 days of the original purchase date.

Refunds will not be granted after these periods unless required by applicable law.

4. How to Request a Refund

To request a refund, please email our support team at contact@eazy-crm.com with:

• Your full name and account email address.
• The purchase date and transaction ID.
• A clear description of the reason for your request.

We may require proof of the issue, such as screenshots or error logs.

5. Refund Process

• Approved refunds will be processed to your original payment method within 5–10 business days.
• Refund amounts will be calculated in the original currency of purchase.
• Any applicable processing fees charged by payment providers may be deducted from the refund.

6. Service Cancellations

• You may cancel your subscription at any time from your account dashboard or by contacting our support team.
• Cancellations take effect at the end of the current billing cycle unless stated otherwise.
• No partial refunds are provided for unused time in a subscription period.

7. Changes to this Policy

EazyCRM reserves the right to modify this Return Policy at any time without prior notice. The latest version will always be available on our website.

8. Contact Information

For any questions regarding this Return Policy, please contact us at:

Email: contact@eazy-crm.com